You already have a customer list. We turn it into a steady stream of repeat orders — planning, writing, building and sending the emails your small business never has time for.
Your best growth is already sitting in your database: people who bought once and would happily buy again — if someone reminded them at the right moment.
But between running the shop, the stock and the staff, the newsletter slips to "next week". We take the whole thing off your plate and run it like a proper CRM program, not a once-a-month blast.
Automated emails that fire on what each customer actually does — set up once, earning every day.
Planned, written, designed and sent — campaigns built around your calendar and your margins.
The right message to the right customer, and a clear read on what's working.
More first-time buyers coming back for a second order — the hardest and most valuable step.
Shorter gaps between orders, through well-timed reminders, replenishment and win-back.
Bigger baskets with smart cross-sell, bundles and free-shipping thresholds — not just discounts.
Send us a customer and order export. You get a one-page report on your repeat purchase rate, time between orders and average order value, plus three quick wins — whether you sign up or not.
We clean your data, build your segments and templates, and switch on your first automated journeys.
We agree the month's campaigns with you. Then we write, design, test and send. You approve with one click.
A plain-English report on repeat rate, frequency and order value — and what we'll change next.
Every plan includes strategy, copywriting, design, build, testing and reporting. Prices in AUD, excluding GST. Platform fees (e.g. Klaviyo, Mailchimp) are paid directly by you.
Working with us for the first time? Start any plan on the standard 3-month minimum and pay nothing for month one. See the results before you spend a cent.
Get the essentials running and stay in front of your customers.
Best for lists up to 5,000 contacts
A full repeat-purchase program: always-on journeys plus weekly campaigns.
Best for lists up to 25,000 contacts
Your outsourced CRM team — full lifecycle, loyalty and SMS.
Best for lists up to 100,000 contacts
All plans: 3-month minimum, then month-to-month. One-off set-up included. New clients pay for months 2 and 3 only. Bigger list or something custom? Let's talk.
Next Level CRM is a Melbourne-based CRM and lifecycle marketing service, founded by a specialist who has spent years helping large retail, loyalty and consumer brands across Australia and APAC get more from their customer data — building journeys, segments and campaigns that bring customers back.
Small businesses deserve the same playbook, without needing an in-house team to run it. That's what Next Level CRM offers: the strategy of a big-brand CRM program, delivered hands-on, at a flat monthly price.
Not on a platform yet? We'll recommend one that fits your size and budget, and set it up for you.
No. If you're already on Klaviyo, Mailchimp, Shopify Email or similar, we'll work inside your account. If not, we'll recommend the right platform for your size and budget and set it up as part of onboarding.
Lifecycle emails are automated and triggered by what a customer does — signing up, buying, going quiet. Promotional emails are the campaigns you send to your list, like a new range or a sale. The best programs use both: automation does the steady work, campaigns create spikes.
About an hour a month. A short planning call, then quick approvals before anything goes out. We handle the strategy, copy, design, build, testing and reporting.
Just a customer and order export from your store or POS (Shopify, Square, WooCommerce and most others can do this in a few clicks). We use it to calculate your repeat rate, time between orders and average order value, and send back a one-page report within a week. It is free and there is no obligation to sign up.
It is a welcome offer for all new clients. Choose any plan on the standard 3-month minimum and month one is free: you only pay for months two and three. It means you see the work, and the first results, before you spend anything.
Every plan has a 3-month minimum — that is how long it takes for journeys to build up meaningful results. After that it is month-to-month, and you can change plans or cancel with 30 days notice.
Only when it makes sense. Discounts train customers to wait for the next one, so we lean on timing, relevance, bundles and thresholds first — protecting your margin while growing order value.
You do. Everything lives in your own platform account, and all templates, journeys and content stay with you if we ever stop working together.
Tell us a little about your business. We'll come back within one business day and ask for a simple customer and order export. Within a week you'll get a one-page report — free, no obligation — showing:
Like what you see? New clients get their first month free.
Prefer email? hello@nextlevelcrm.com.au